Shipping policy
Welcome to Lullioo! We are dedicated to bringing high-quality, personalized keepsakes and custom baby goods to loving families worldwide.
1. Order Processing Time
Customization Window
Because every Lullioo piece is thoughtfully custom-made to order, each product category requires a dedicated crafting window before it is ready to ship.
Personalized Swaddles & Knit Rompers
5–7 business days
Requires 5–7 business days for high-fidelity digital printing, premium custom embroidery, and tailoring to ensure safe, cloud-soft comfort for your little one.
Custom Keepsake Boxes & Memory Frames
2–3 business days
Requires 2–3 business days for detailed wood selection, precision laser engraving, and custom assembly.
Please note: If your order includes multiple items with different processing windows, they will be bundled together, and the longer processing time will apply.
2. Shipping Rates & Estimated Delivery Times
We are pleased to offer FREE Tracked Standard Shipping on all orders over $50. For orders under $50, a flat-rate standard shipping fee of $5.99 applies.
| Destination | Estimated Transit Time | Total Estimated Delivery Time (Crafting + Transit) |
|---|---|---|
| United States | 7–15 business days | 9–22 business days |
| United Kingdom & Europe | 8–14 business days | 10–21 business days |
| Canada & Australia | 10–15 business days | 12–22 business days |
| Rest of the World | 10–20 business days | 12–27 business days |
Delivery times are estimates and may vary slightly depending on customs processing or local postal schedules.
3. Tracking Your Order
As soon as your package ships, you will receive an automatic email containing a tracking link.
You can track your package’s journey globally at any time.
All shipments include complete door-to-door tracking.
4. Customs, Duties & Taxes
United Kingdom & European Union
Applicable VAT and duties are covered; you will not face additional customs charges upon delivery.
United States
Shipments are generally duty-free under the $800 USD threshold.
Other International Destinations
Orders may occasionally be subject to local import taxes, duties, and customs fees levied by your destination country. These charges are the responsibility of the buyer.
Lullioo is not responsible for delays caused by the customs department in your country.
5. Address Changes & Cancellations
Since personalization begins shortly after order placement, we can only accommodate cancellation or address change requests within 6 hours of purchase.
Please double-check your custom text, monograms, and shipping info at checkout!
Contact Us
If you have any questions regarding your order or shipping status, please feel free to reach out to us.
Email: support@lullioo.com
Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT)